Terms of Service

These terms apply when you use SnookHQ. By creating an account you agree to them. If you are accepting on behalf of a business, you confirm you are authorised to do so.

The service

SnookHQ is software for running a snooker club: table and session management, billing, bookings, a café point of sale, inventory, expenses, staff accounts, reporting and tournaments. Features available to you depend on your plan.

Accounts

• Provide accurate registration details and keep them current
• You are responsible for activity under your account
• Keep your password confidential and change it if you suspect it is known
• Accounts created with a temporary password must set a new one before use
• Tell us promptly if you believe your account has been accessed by someone else

Club owner responsibilities

If you operate a club on SnookHQ, you are responsible for the information you and your staff enter — including customer records — and for having a lawful basis to hold it. You are responsible for what accounts you create and what permissions you grant them. You remain responsible for your own tax, licensing and regulatory obligations; SnookHQ is a record-keeping tool, not a compliance service.

Acceptable use

You agree not to:

• Use the service unlawfully, or to store unlawful content
• Attempt to access another club's data, or any account that is not yours
• Probe, scan or test the security of the platform without written permission
• Interfere with the service, including automated request flooding
• Resell or redistribute the service without our agreement
• Reverse engineer the software except where the law permits it

Plans, billing and trials

• Plan features and limits are shown in the app before you subscribe
• Payments are currently arranged manually and activate once verified
• Trials convert or expire as described when you start them
• Exceeding a plan limit may restrict features until you upgrade or reduce usage
• We may change pricing with reasonable notice; changes do not apply to a period you have already paid for

Refunds and cancellation are covered in our Refund & Cancellation Policy.

Your data

You keep ownership of the information you put into SnookHQ. You grant us the permission needed to host, process and back it up so we can operate the service. Our handling of personal information is described in the Privacy Policy.

Availability

We work to keep SnookHQ available and reliable, but we do not offer a guaranteed uptime commitment. The service may be unavailable during maintenance, or because of faults or events outside our control. During the beta period, expect occasional interruptions.

Accuracy of records

SnookHQ calculates bills, balances and reports from the information entered into it. You are responsible for checking that what your staff enter is correct and that the figures match your own records. We are not responsible for losses caused by incorrect data entry, and you should not rely on SnookHQ as your only financial record.

Suspension and termination

• You may stop using the service at any time
• We may suspend or close an account that breaches these terms, or where required by law
• Where practical we will give notice and an opportunity to resolve the issue first
• On closure, contact us about exporting or deleting your data

Liability

The service is provided on an "as is" basis. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost data beyond what our backups hold. Nothing here limits liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Changes to these terms

We may update these terms and will revise the date above. Continued use after a change means you accept the updated terms. Material changes will be notified in the app.

Contact

Questions about these terms: WhatsApp +92 306 7273186.