Privacy Policy
Last updated: 1 August 2026
SnookHQ is snooker club management software. This policy explains what information we handle, why, and what choices you have. It covers the SnookHQ web application and website.
Who is responsible
SnookHQ operates the platform. Club owners who use SnookHQ decide what customer information they enter into it — for that information, the club is responsible for what it collects and we process it on the club's behalf.
What we collect
| Category | Examples | Why |
|---|---|---|
| Account details | Name, email, phone, role, password (stored only as a hash) | To create and secure your account |
| Club & venue data | Club name, address, city, tables, rates, opening hours | To run the features you signed up for |
| Operational records | Game sessions, frames, bookings, café orders, inventory, expenses | To provide billing, reporting and history |
| Club customer records | Names, phone numbers and outstanding credit entered by club staff | Entered by the club to manage its own customers |
| Payment evidence | Screenshots or reference links you upload for manual payments | To verify subscription and advance payments |
| Technical data | IP address, browser type, timestamps, request identifiers | Security, abuse prevention and diagnosing faults |
| Signup context | Approximate location derived from IP at signup | To spot obviously fraudulent registrations |
We do not process card numbers. SnookHQ has no card payment integration; subscription payments are arranged manually and we only ever see the evidence you choose to upload.
How we use it
- To provide the features of the product
- To authenticate you and keep accounts secure
- To send service email — verification, password resets, booking updates, reminders
- To detect and limit abuse, such as automated signups
- To diagnose errors and improve reliability
We do not sell your information, and we do not use it for advertising.
Who we share it with
We share information only with services needed to run the platform:
- Hosting and database providers — to store and serve your data
- Email delivery provider — to send the service email described above
- Error monitoring — where enabled, receiving only a request identifier, route, HTTP method, status code, and the acting user or club identifier. Never message contents, passwords, tokens or request data
We may also disclose information where the law requires it. Otherwise we do not share it with third parties.
Retention
Operational records are kept while your account is active, because the product's value is its history. Demo accounts are automatically deleted when they expire. When an account is closed, tell us and we will delete or anonymise the associated data, except where we must keep records to meet a legal obligation.
Security
We take practical measures to protect your information, including:
- Passwords stored only as salted hashes, never in readable form
- Encrypted connections (HTTPS) between your browser and our servers
- Access controls so each club can reach only its own data
- Rate limiting and automated abuse protection
- Regular automated database backups
No online service can promise perfect security, and we do not claim to. If we become aware of a breach affecting your information, we will tell you.
Your choices
- View and update your profile from your account settings
- Change your password at any time, which signs out other devices
- Request a copy of your data, or its deletion, by contacting us
- If a club entered your details as its customer, contact that club first — they control that record
Children
SnookHQ is intended for club operators and their adult customers. We do not knowingly create accounts for children.
Changes
We will update this page when our practices change and revise the date above. Significant changes will be notified in the app.
Contact
Questions about this policy, or a data request: WhatsApp +92 306 7273186.